Returns & Refund Policy
We offer a 14 day return policy on all items ordered from us.
Returns are not accepted for software if it has already been activated.
For customised products, unless faulty, we hold the right to use our discretion to refuse the return.
For bespoke orders placed outside our website, they are subject to a cancellation fee which must be paid in full. Please ask at the time of order for clarification of the cancellation fee.
Returns Procedure
To submit a return, please contact us at contact@yuyongindustry.com within 14 days of receiving the product. In the email please include the order id, items being returned, and reason for the return.
Items must be returned in a as new condition for resale. Returns should be sent to:
YUYONG INDUSTRY
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Building B, Shayi Dongjiang Environmental Protection Industrial City, Shajing Street, Baoan District, 518104 Shenzhen,Guangdong,China
We will not be held liable for items getting lost in the post. So please use a tracked service. To identify your parcel please include a copy of your original email inside.
Once received, we will inspect the goods, and issue a refund equaling the items value on your order. Refunds are only issued once the goods are in our possession at the address above. Outgoing shipping charges and return shipping charges will not be refunded. We only issue refunds and do not offer the option to exchange products.
Faulty Goods
If the goods are being returned due to a fault, we will test the item for the fault. If the items are found to be faulty we can either exchange for a working replacement, or issue a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This may take up to 10 business days.